We are looking for a vibrant Italian Speaking Support Agent to join our young and purposeful team. As one of us, you will be expected to maintain a high standard quality of the services by analysing the transactions in a professional and responsible manner.
We want a proactive and determined individual with great communication and interpersonal skills. The ideal candidate should have flexible approach to work. You should be self-driven and willing to be part of an ambitious team that will encourage you to grow both professionally and personally and that will enable you to further develop your skills.
- To provide active assistance to clients via email, live-chat and the company’s CRM
- To manage large amounts of incoming inquiries
- To identify and assess customers’ needs to achieve satisfaction
- To build sustainable relationships of trust through open and interactive communication
- To provide accurate, valid and complete information by using the right methods/tools
- To handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Excellent verbal and written communication skills
- Very strong communication and interpersonal skills
- Good technology skills
- Ability to multitask and time management
- Ability to work in a team
- Positive and professional attitude