We are looking for a vibrant Italian Speaking Support Agent to join our young and purposeful team. As one of us, you will be expected to maintain a high standard quality of the services by analysing the transactions in a professional and responsible manner.
We want a proactive and determined individual with great communication and interpersonal skills. The ideal candidate should have flexible approach to work. You should be self-driven and willing to be part of an ambitious team that will encourage you to grow both professionally and personally and that will enable you to further develop your skills.
Responsibilities
- To provide active assistance to clients via email, live-chat and the company’s CRM
- To manage large amounts of incoming inquiries
- To identify and assess customers’ needs to achieve satisfaction
- To build sustainable relationships of trust through open and interactive communication
- To provide accurate, valid and complete information by using the right methods/tools
- To handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Requirements
- Excellent verbal and written communication skills
- Very strong communication and interpersonal skills
- Good technology skills
- Ability to multitask and time management
- Ability to work in a team
- Positive and professional attitude
