Job Category: Customer Care
Job Type: Full Time
Job Location: Malta

We are looking for a vibrant Italian Speaking Support Agent to join our young and purposeful team. As one of us, you will be expected to maintain a high standard quality of the services by analysing the transactions in a professional and responsible manner.

We want a proactive and determined individual with great communication and interpersonal skills. The ideal candidate should have flexible approach to work. You should be self-driven and willing to be part of an ambitious team that will encourage you to grow both professionally and personally and that will enable you to further develop your skills.


  • To  provide active assistance to clients via email, live-chat and the company’s CRM
  • To manage large amounts of incoming inquiries
  • To identify and assess customers’ needs to achieve satisfaction
  • To build sustainable relationships of trust through open and interactive communication
  • To provide accurate, valid and complete information by using the right methods/tools
  • To handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


  • Excellent verbal and written communication skills
  • Very strong communication and interpersonal skills
  • Good technology skills
  • Ability to multitask and time management
  • Ability to work in a team
  • Positive and professional attitude

Apply for this position

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